Your guest assistant, from booking to checkout.
Codoo works on top of Booking.com, Airbnb and your direct bookings. From the moment a guest books, it handles the conversation on WhatsApp — check-in, Wi-Fi, parking, checkout — in their language, and brings you in only when something needs a person.
Codoo sits on top of your channel manager. No new system for you to run, and no app for guests to install — it's the WhatsApp they already use.
Guests ask the same things, at all hours, in different languages.
Wi-Fi, check-in, parking, checkout. Most guest messages are a small set of questions, repeated across every booking. Codoo answers them so you don't have to.
languages — Codoo replies in whatever the guest writes, with no extra setup.
replies at any hour, in the guest's language.
answers use each apartment's own check-in, Wi-Fi and parking.
You stay in control — Codoo does the typing.
A guest writes, Codoo answers from your apartment data, and every conversation is mirrored to your team — so you can step in the moment you want to.
1 · Guest messages
Someone who booked on Booking.com, Airbnb or direct writes on your WhatsApp — the one they already use.
2 · Codoo answers
It reads the booking and that flat's real check-in, Wi-Fi and parking — and, being an AI, handles the rest, in the guest's language, instantly.
3 · You monitor
Every conversation mirrors to your Telegram group, so the team sees exactly what's happening, live.
4 · Step in anytime
A hot lead, a complaint, or anything Codoo can't answer — reply from Telegram and it steps aside until you hand it back.
It guides the guest through the whole stay.
Codoo isn't a FAQ bot waiting for questions. It carries each guest from the booking confirmation to the review — so everyone gets the same smooth check-in, without you typing it out every time.
A welcome, automatically
When a booking lands from Booking.com or Airbnb, Codoo greets the guest and confirms the essentials.
Check-in, at the right time
Directions, the lockbox code, where to park, how to get in by car — clear and on time, not buried in a long email.
Answers, and a safety net
Wi-Fi, the washing machine, somewhere to eat — answered instantly. A breakdown or a complaint goes straight to you.
Out smoothly, then a review
Checkout steps when it's time — and a nudge for a review, only when the stay actually went well.
Your guests write where they already are.
Booking.com, Airbnb or WhatsApp — Codoo answers from that apartment's real data, in the guest's own language, and brings you in only when it matters.
Works on top of your channel manager (Beds24) · illustration
Every answer fits that exact apartment.
Codoo uses the real check-in steps, lockbox code, Wi-Fi and parking for the guest's specific flat. If a detail isn't set, it doesn't guess — it asks you.
Real problems go straight to you.
Broken heating, a lockout, a complaint — Codoo flags it to you on Telegram with a short summary and pauses itself, so you and the assistant don't reply over each other.
It answers people who haven't booked yet.
When someone messages before booking, Codoo suggests a suitable apartment and sends the booking link. Questions about specific dates or prices go to you.
Your own engine — not a rented chatbot.
We built Codoo end to end. It isn't a layer on top of a third-party bot tool, so there's no platform sitting between you and your guests.
Direct integrations
The official WhatsApp Cloud API, your channel manager and the AI model — connected directly. No reseller platform in the middle taking a cut or slowing things down.
Your data stays yours
Guest messages don't pass through someone else's SaaS. No per-seat licences, no vendor lock-in, no third party reading your conversations.
Shaped around your operation
The tone, the languages, the rules, what gets escalated — all ours to tune for how you actually run things. Not limited to "what the builder allows."
Answers from real data
Codoo replies only from your apartments' actual details. If something isn't set, it asks you instead of inventing an answer a guest would act on.
Three steps. Your stack stays as it is.
Codoo sits on top of what you already use — your channel manager, your bookings, your WhatsApp number.
Connect
We plug into your channel manager and your WhatsApp Business number. Nothing changes for your guests.
Add your apartments
Each flat's check-in, Wi-Fi, parking and rules go in once. Codoo keeps them straight per booking, automatically.
Hand over the chat
Guests message as normal. Codoo answers, and you get a Telegram message only when something needs you.
What Codoo handles
Any language
Detects and replies in the guest's own language — 50+, no setup needed.
Self check-in
Lockbox codes, key locations, the exact way in — including the "arriving by car" route.
Wi-Fi & parking
The two most-asked questions, answered correctly for that flat, every time.
Human handoff
Escalates real issues to you on Telegram and steps aside until you hand it back.
Pre-sales
Answers prospects, suggests apartments, sends booking links, captures leads.
Review nudge
Asks for a review after checkout — only when the stay went well.
You see everything it did, and everything it couldn't.
Real screens, real data. An assistant you cannot check up on is one you have to trust blindly — so the panel is built to show the gaps, not to hide them.
The screen that gets you live.
Collecting each apartment's way in — the codes, and a photo of every step — is the real work of going live, so it has its own screen. Each apartment shows what it still lacks: no key-safe photo, no Wi-Fi, an empty "by car" route. When nothing is marked, that apartment is ready.
Sent is not the same as arrived.
Every arrival shows what actually reached the guest: which photos of the set landed, whether the message was read, the plate they sent for the barrier. When something fails it says why — this guest's WhatsApp window had closed, so the instructions went through the Booking chat instead.
Both channels, and who said what.
WhatsApp and the Booking.com chat merge into a single conversation per guest, with every photo the assistant sent and a label on every line: the guest, the assistant, or the person from your team who stepped in. Messages in other languages carry a translation.
It tells you when it is struggling.
A summary arrives every morning even on a quiet day, because a watchdog that only speaks up when things break is indistinguishable from a dead one. This page says, in plain words, whether the assistant is answering — and names the one guest still short of a photo.
The screenshots are a demo operation with sample apartments. Ask us and we'll walk you through the live panel.
Running today in a 20-apartment operation in Tallinn.
A consistent check-in and fast replies mean better reviews — and on Booking.com, better reviews mean more visibility and more bookings. Codoo does it across every apartment, day and night, without extra staff.
apartments in the operation
on its own WhatsApp line
language the guest writes in